Keeping the Isle of Wight warm for over twenty years. Here's what comes next.
A phased plan for the digital infrastructure behind JPR Combustions Ltd — built to make the next twenty years more efficient, more visible, and more profitable than the last.
Every question still starts with a phone call.
When a customer needs a certificate, wants to book a service, or reports a fault — they pick up the phone. Every single time. For a five-engineer operation, that call volume is a constant drain on time your team could spend on the tools.
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These are solvable problems — and the tools to solve them are already in the building.
One spine. Two front doors.
JPR Combustions Ltd already runs on two best-in-class platforms — BigChange for every job, engineer and certificate; Xero for the finances. Both have modern APIs a third system can read from, write to, and respond to in real time.
Build one integration layer that connects to both, and run two things off it: a website that converts visitors into booked jobs without a phone call, and a customer app that gives homeowners, tenants and landlords direct access to everything they need.
One build. Two front doors. Running on infrastructure JPR is already paying for.
A working prototype. Not a mock-up.
The app knows who you are. A homeowner sees job history, the next service date, and a fault button that removes a phone call. A tenant sees certificates with timestamped proof of delivery. A landlord sees a compliance dashboard — every property, colour-coded by what's due.
Gas emergency, built in
Report a smell of gas and the app surfaces an emergency screen — safety steps and the National Gas Emergency line first, JPR as the follow-up.
The one feature no local competitor offers.
Under the Gas Safety Regulations 1998, a landlord must give their tenant the annual gas safety certificate within 28 days of issue. It's a legal duty — and non-compliance is a criminal offence.
Every competitor — ComplyGuy, August, CertNudge — works from the landlord's side: upload a document, send it on. JPR's approach is different. JPR's engineers produce the certificate. When a job closes in BigChange, the spine intercepts that event and delivers it automatically — to the tenant, timestamped, with proof of delivery. The landlord does nothing.
A new website changes how customers experience JPR. Marketing brings new ones in.
Google Profile
The single most effective discovery channel for local trades — current info, strong reviews, found first.
Content Programme
Seasonal service reminders, landlord renewal nudges, a monthly prize draw — word-of-mouth at scale.
Social Media
Before-and-after jobs, the team on site, real work. Facebook for homeowners, Instagram for the standard of work.
Paid Ads
Local Facebook & Instagram for homeowners and landlords; Google ads capturing emergency search intent.
It can sound complex. It isn't — for two reasons.
The technology is already in place
BigChange's API is active on JPR's current plan — no upgrade, no sales conversation. We've confirmed it.
The build is phased
Each phase delivers value independently. If JPR stopped at phase one, phase one still pays for itself.
Site
Live in the market within weeks. Cuts calls from day one.
Portal
The customer app, built on the same spine as the site.
Compliance Layer
Automated certificate delivery, added once the core is stable.
And it works on any phone, right now — no App Store download. Customers tap a link and it installs to their home screen. No friction.
A clear, phased sequence.
A new website
Modern, trust-led, mobile-first. Hero, accreditations, reviews, services clearly priced, a three-step booking process that converts.
The customer portal
The app you've seen, connected to live BigChange. Homeowner, tenant, landlord & commercial access — fault reporting, certificate delivery, JPR Care.
The landlord compliance layer
Automated certificate delivery, the 28-day duty dashboard, the proof-of-delivery record. The feature that wins landlord portfolios.
Running in parallel across all phases
Marketing & digital growth — social, seasonal campaigns, Google profile, paid ads. All handled by V360HQ.
JPR Combustions Ltd has the engineers, the reputation and the operational platform to be the leading gas safety and heating provider on the Isle of Wight. V360HQ has designed the architecture, built the prototype you've seen — and we're ready to begin.