Keeping the Isle of Wight warm for over twenty years. Here's what comes next.

A phased plan for the digital infrastructure behind JPR Combustions Ltd — built to make the next twenty years more efficient, more visible, and more profitable than the last.

5Engineers

400+Jobs / month

20 yrsOn the Island

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01 · The problem today

Every question still starts with a phone call.

When a customer needs a certificate, wants to book a service, or reports a fault — they pick up the phone. Every single time. For a five-engineer operation, that call volume is a constant drain on time your team could spend on the tools.

0jobs a month, each generating multiple calls

0since the current website was last rebuilt

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jprcombustions.co.uk / testimonials.html

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These are solvable problems — and the tools to solve them are already in the building.

02 · The opportunity

One spine. Two front doors.

JPR Combustions Ltd already runs on two best-in-class platforms — BigChange for every job, engineer and certificate; Xero for the finances. Both have modern APIs a third system can read from, write to, and respond to in real time.

Build one integration layer that connects to both, and run two things off it: a website that converts visitors into booked jobs without a phone call, and a customer app that gives homeowners, tenants and landlords direct access to everything they need.

One build. Two front doors. Running on infrastructure JPR is already paying for.

03 · The app — what it looks like

A working prototype. Not a mock-up.

The app knows who you are. A homeowner sees job history, the next service date, and a fault button that removes a phone call. A tenant sees certificates with timestamped proof of delivery. A landlord sees a compliance dashboard — every property, colour-coded by what's due.

Gas emergency, built in

Report a smell of gas and the app surfaces an emergency screen — safety steps and the National Gas Emergency line first, JPR as the follow-up.

Try the app demo Opens in a new tab · password jpr

JPR

Homeowner ▾

Next service Booked

Boiler service · 14 Aug 2026

Gas safety certificate on file

Report a fault

Smell of gas? Tap for emergency steps

JPR Care

Annual cover from £14/mo — priority callout

Report a fault — no phone call

04 · The compliance differentiator

The one feature no local competitor offers.

Under the Gas Safety Regulations 1998, a landlord must give their tenant the annual gas safety certificate within 28 days of issue. It's a legal duty — and non-compliance is a criminal offence.

Every competitor — ComplyGuy, August, CertNudge — works from the landlord's side: upload a document, send it on. JPR's approach is different. JPR's engineers produce the certificate. When a job closes in BigChange, the spine intercepts that event and delivers it automatically — to the tenant, timestamped, with proof of delivery. The landlord does nothing.

That is a distribution moat. No other local gas engineering firm can make that offer — and it's why recurring, high-volume landlord portfolios will choose JPR Combustions Ltd.

Compliance status

05 · Marketing & digital growth

A new website changes how customers experience JPR. Marketing brings new ones in.

START HERE

Google Profile

The single most effective discovery channel for local trades — current info, strong reviews, found first.

SCALE

Content Programme

Seasonal service reminders, landlord renewal nudges, a monthly prize draw — word-of-mouth at scale.

REINFORCE

Social Media

Before-and-after jobs, the team on site, real work. Facebook for homeowners, Instagram for the standard of work.

CAPTURE

Paid Ads

Local Facebook & Instagram for homeowners and landlords; Google ads capturing emergency search intent.

All creative produced in-house by V360HQ — no external agency, no additional overhead.

06 · Why it's low-risk & buildable now

It can sound complex. It isn't — for two reasons.

The technology is already in place

BigChange's API is active on JPR's current plan — no upgrade, no sales conversation. We've confirmed it.

The build is phased

Each phase delivers value independently. If JPR stopped at phase one, phase one still pays for itself.

1

Site

Live in the market within weeks. Cuts calls from day one.

2

Portal

The customer app, built on the same spine as the site.

3

Compliance Layer

Automated certificate delivery, added once the core is stable.

And it works on any phone, right now — no App Store download. Customers tap a link and it installs to their home screen. No friction.

07 · The plan

A clear, phased sequence.

0

Groundwork

The current website and systems aren't connected — they can't carry what's coming. Before we build, we establish the infrastructure that holds everything that follows. Brand locked and applied in the first week. Media creation — filming and photography with new branding applied: engineers on real jobs, vans on location, plant rooms. A thorough investigation of how JPR actually operates — workflows, systems, customer structure. A live temporary website before we leave, built on real photography, replacing what's there today.

DeliveryWeeks 1–2

1

The full website + brand delivered

The temporary site evolves into the complete marketing platform. Full brand rollout — vehicle livery specs, uniform, stationery, email signatures. Booking integration, SEO architecture, Google Business Profile, commercial PDF, brochures, and an AI assistant handling routine enquiries from day one.

DeliveryWeeks 3–8

↓

Integration layer — build starts Week 3

The BigChange and Xero API spine — the infrastructure that connects every tool we build to the data JPR already holds. Constructed alongside the website so Phase 2 starts immediately.

ParallelWeek 3 →

2

The customer portal and engineer app

Two products on one spine. The portal gives homeowners, tenants, landlords and commercial clients live access to jobs, certificates and fault reporting — on any phone, no download. The engineer app puts every plant manual, job record and customer note in a pocket, offline-capable for the Solent dead zones. Operational AI runs through both from day one: the chatbot, the plant manual assistant, automated service reminders, RAMS drafting — tools that help on the job, in the field, immediately useful.

DeliveryWeeks 6–18

3

The landlord compliance layer

Automated certificate delivery, the 28-day duty dashboard, and the proof-of-delivery record. The feature that wins landlord portfolios and converts existing clients into predictable recurring annual revenue.

DeliveryWeeks 16–22

4

AI business intelligence

From late 2026, as Phase 3 stabilises and real platform data reaches the depth that makes this meaningful. This is a different layer from the operational AI in Phases 1 and 2 — not tools that help on the job, but the layer that reads what the business is doing and tells you what to do next. Margin analysis by job type. Commercial pipeline intelligence. Predictive service flags. Proposal drafting from JPR's own case library.

DeliveryLate 2026 onwards

Running throughout — marketing & digital growth

Social, seasonal campaigns, Google profile, content, paid ads. Live from Week 3 and running across every phase. All handled by V360HQ.

JPR Combustions Ltd has the engineers, the reputation and the operational platform to be the leading gas safety and heating provider on the Isle of Wight. V360HQ has designed the architecture, built the prototype you've seen — and we're ready to begin.

Ready to begin

Prepared by V360HQ for JPR Combustions Ltd · 2026